Return & Refund Policy

At Moooing, we are committed to providing a fair and transparent return experience for all eligible orders. Please review the policy below before requesting a return or refund.

60-Day Return Policy

Due to the fragile and often made-to-order nature of lighting fixtures, certain products may have specific return conditions. We accept returns within 60 days of delivery for eligible items. Eligible returns may include product defects, shipping damage, incorrect items, and approved change-of-mind returns.

Return Eligibility & Exclusions

To qualify for an eligible return or refund, the item must be unused, uninstalled, and kept in its original packaging.

Returns may be denied if:

The item shows signs of installation, use, wear and tear, cut wires, screw marks, or mounting scratches
The item is missing original packaging, protective materials, accessories, or essential components
The issue was caused by improper installation, incorrect voltage, incompatible dimmers, misuse, or unauthorized modification
The item was damaged after delivery or during return shipping due to poor repacking
The item is customized or made to order, unless the issue was caused by our error

Please do not return any item without prior written authorization from us.

How to Request a Return

Before initiating any return or refund request, please contact us by email.

Email: support@moooing.com

Please include:

Order number
Product name, SKU, or model number
Clear photos or videos showing the issue
Photos of the outer carton and shipping label, if the issue relates to delivery damage or an incorrect shipment
A brief description of the problem and your preferred resolution

After reviewing your request, we will provide the next steps. Please do not return any item without prior written authorization from us.

For customers located in the United States, we may provide a domestic return solution where available. Please contact our support team before returning any item.

If an international return is required, the return address will be provided after approval.

Shipping Responsibilities

If the product is confirmed to have manufacturing defects, arrives damaged in transit, or the wrong item was sent due to our error, Moooing will cover the approved return freight or provide an appropriate solution.

For eligible non-defective returns, customers may be responsible for return shipping costs and applicable restocking fees.

Duties, taxes, and customs-related charges, if any, are non-refundable unless required by law.

Refunds

Approved refunds will be processed back to the original payment method. Any applicable return shipping costs or restocking fees will be deducted from the refund amount where applicable.

After the refund is approved or the returned item is inspected, the refund will be processed within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.